TroubleshootingThese are common fixes to common issues often experienced by Synapse X users.
Still having issues? We are here to help.
You can contact our support team by pressing the Support link at the top-right of your screen (or in the menu if you are on a mobile device). This will open a live chat window in which you can directly talk to one of our representatives. There are also other ways you contact us:
Support is limited while Synapse X is not available.
As the sales and downloads of Synapse X are unavailable for the time being, our support availability will be limited, and only critical tickets will be processed. To stay updated, we encourage you to follow our official Twitter account at @synapseupdates.