Whitelisting from Anti-Virus Software

Unfortunately, anti-virus software has always been a problem for Synapse X to the nature of how it works - Synapse X uses techniques that are also commonly used by malicious programs, which causes false positives in anti-virus software.

We will be showing you how to whitelist Synapse X's folder in Windows Defender, which is the most commonly found anti-virus on Windows machines. If you use a different anti-virus (Norton, Malwarebytes, etc.) whitelist the Synapse X folder then proceed to the creating your Synapse X account step. If not though, follow the instructions below.

First, go to the 'Windows Security' app from the start menu.

Windows Security

Next, go to the 'Virus & threat protection' tab.

Virus and Threat Protection

Click on 'Manage settings'.

Manage Settings

Now, scroll down to 'Add or remove exclusions'.

Add or Remove Exclusions

Finally, click 'Add an exclusion', 'Folder', and select the directory that we extracted from the zip file earlier.

Add Exclusion

You have now successfully whitelisted the Synapse X folder from Windows Defender. We can now move on to actually installing Synapse X.